We are delighted you have chosen the Isle of Arran and all it has to offer as your holiday destination and we really look forward to giving you a warm welcome here at Raven’s Gully.
We would like to make you aware of our terms and conditions prior to your arrival and would therefore request you take a few moments to read them to allow your stay with us to be as pleasant and enjoyable as possible.
Please note these terms and conditions apply to all bookings made either in person, by telephone or online. We also reserve the right to amend these terms and conditions at any time without consultation.
To secure your stay with us we will require either full settlement (if your dates are less than six weeks prior to your stay) OR a minimum deposit of 30% (if your dates are more than six weeks prior to your stay) . These payments MUST be made at the time of booking.
If booking through our online booking system we will confirm your booking to you via an email within 24 hours of your booking.
We have a minimum of 2 nights stay Policy
Please note, if you have chosen to pay a deposit to secure your stay and the balance is not received by the due date, we will contact you by both by email in the first instance and then by telephone to remind you. Should you fail to get back in touch with payment then we will have no other choice but to treat your holiday as a cancellation and your deposit will be non refundable.
We really hope you don’t have to but if for any reason you need to cancel your holiday then please let us know as soon as possible in order that we may assist you.
Please note that all cancellations must be made in writing by the person who made the booking and via the email address used for the booking to Raven’s Gully directly.
If we receive this notice 6 weeks or more before the date of your booking starts, we will refund all the money you have paid except the deposit.
If we receive the notice less than 6 weeks before the date the booking starts, we will charge you 50 percent of the full amount for the accommodation, subject to the minimum deposit of 30 percent being retained.
If we receive your cancellation at 14 days or less before the booking starts we will be unable to offer a refund.
Ravens Gully is not liable for refunds or expenses you incur in the event we are prevented from fulfilling your booking as a result of circumstances beyond our control. Such circumstances shall include (but are not limited to) ferry cancellations, ferry disruptions, war, terrorism, riots or civil unrest, industrial action, flooding, natural disaster, epidemics, health risks or such similar events (“Force Majeure”) We therefore, strongly advise all our Guests to take out comprehensive holiday/travel insurance to cover cancellations, public liability, personal belongings, loss etc.
If in the unlikely event we have to cancel your booking then we would notify you of the cancellation as soon as possible. A full refund of your payment made to Raven’s Gully would be made promptly back to you. We would not accept any further liability.
Please note, we reserve the right to terminate a booking at any time if upon arrival the actions of guests are deemed detrimental to our site or to the comfort of other guests through unacceptable, anti-social behaviour. In such circumstances no refunds will be provided and you may incur further charges for any damage caused.
Check in is between 4.00pm-7.00pm. Guests are advised to provide to us with their estimated arrival time to enable us to text or email the access code to your pod.
Guests are required to vacate their Pod by 10.00am on the day of their departure.
Should any Guests arriving on foot require pick up/drop off from the ferry terminal on the day of their arrival/departure dates we are more than happy to accommodate you, please just let us know in advance.
We take the utmost pride in our Pods and outdoor spaces and maintain them to a very high standard. We therefore reserve the right to claim from you the full cost of any repairs incurred, replacements or any exceptional cleaning necessitated by a negligent act by any member of your party. Any damage or breakages must be reported to us. Pods and associated outdoor spaces should be left in a clean and tidy state upon departure.
Guests are responsible for checking for any allergy requirements of their group and that any food or foodstuffs provided does not contain those ingredients.
All our Pods and outdoor areas are strictly no-smoking, this includes the use of e-cigarettes. We reserve the right to terminate your booking and claim from you any costs incurred from additional cleaning where we consider that this condition has been violated.
We kindly request that any complaints be made to us directly during your stay in order that we may be given the opportunity to rectify any problems.
We are a low noise policy site and therefore ask that any noise outside of the Pods is kept to a minimum, to ensure that all our guests on site can expect a quiet and relaxing stay.
The use of any fireworks, sparklers or Chinese lanterns are not permitted on our site.For use of fire pits and BBQ’s please ensure you read our guidelines displayed within your Pod on arrival.
Fire pits are used entirely at the guests own risk and must be used responsibly at all times. For your safety the fire pits must remain in the designated positions and must not be moved.
Raven’s Gully is a small, family run, peaceful and tranquil countryside retreat surrounded by farmland and livestock. As such we would ask all dog owners to respect the site grounds and surroundings at all times. We, like you love our furry friends but must ask you to adhere to a few rules for the comfort of all our guests, therefore the following dog terms apply:
CHICKEN & PASSIONFRUIT ALCOHOL-FREE DOG DRINK · 150ML
A complimentary pet food for dogs over 12 weeks old
Shake well
Once open refrigerate and consume within 3 days
Water, Molasses, Coconut sugar, Preservatives (Sea salt, Potassium sorbate, Citric acid), Chicken flavour, Vanilla flavour, Passion fruit flavour
Protein 0.1% · Fat content 0.2% · Inorganic content 0.1% · Crude fibre 0.2%
An array of helium filled celebration balloons to celebrate birthday, anniversary, honeymoon or any special occasion. We are happy to discuss your ideas with you and create those special memories.
One small to medium sized dog is welcome in our Dunfion and Dhunan Pods. They even get their very own welcome hamper to help them settle in. This includes feeding bowl, water bowl, poop bags, drying mitts, fluffy blanket, pet first aid kit and tasty dog treat made right here on the island at the Arran Dog Bakery. All have been road tested and approved by our very own fur baby Vinnie.
Each of our pet friendly pods also has its very own secure garden allowing you to sit back and enjoy the view knowing your dog is safe.
To celebrate that special occasion or just to celebrate your stay with us, we would love to help you give that special moment to you and your partner.
Please contact Barbara & Andy on [email protected] let us know your thoughts, what the occasion is, any ideas you may have, your budget and we would love to work with you and go through what we can do for you to make your stay here even more special.
You might like Flowers, local handmade chocolates, a Special bottle of Moet, Celebration Balloons, special meat or cheese platters or a selection of Arran beers chilling in the fridge.
Here at Ravens Gully we try wherever possible to combine sustainability and luxury. Growing in popularity over recent years, e-Bikes are great fun to ride and give you the chance to explore the island in an independent and environmentally friendly way.
Get in touch using our contact form via the link below or email us at [email protected] to book.
£40 per day per bike including helmet, bike lock and panniers.
Beautifully hand crafted by James of Arran Chocolates on the island. Luxury Scottish chocolate gifts for all tastes, from white, milk & dark chocolate to caramel, truffles, pralines etc.
( NB.Ideally please order when you book your stay, as a min of 10 days notice is required as these are hand made to order)
Arran Gold is in our opinion one of the best cream liqueurs in the world. Absolutely delicious from start to finish. It is made with Arran Single Malt Whisky which makes a real difference in terms of flavour. The nose has warm, melted toffee and lashings of double cream. The taste is beautifully sweet with vanilla, toffee, cream and a hint of chocolate. Wonderful stuff
A selection of three of Arran Breweries most popular beers, presented in a gift box. Locally produced and bottled in Brodick. Selected from the Isle of Arran Brewery range including the light, refreshing Arran Blonde for a warm summer’s day, or a slightly nutty Red Squirrel , or even a warming Clyde Puffer oatmeal stout to cosy up with next to the firepit.
You don’t need to be an F1 champion to justify opening a bottle of Moët et Chandon Brut Impérial but doing so is enough to make anyone feel extra special.
Here at Ravens Gully we try wherever possible to combine sustainability and luxury, we are also thinking of those who want to discover the island of Arran by bicycle. Growing in popularity over recent years, e-Bikes are great fun to ride and give our guests the chance to explore the island in an independent and environmentally friendly way. Guests can now rent electric bikes and set off to discover the Island from a whole new perspective.
includes helmet, bike lock and panniers. We have a limited number of e bikes available to hire – please contact Andy or Barbara directly to check availability and reserve yours.
CHICKEN FLAVOUR ALCOHOL-FREE DOG DRINK · 150ML
A complimentary pet food for dogs over 12 weeks old
Shake well
Once open refrigerate and consume within 3 days
Water, Malt extract, Molasses, Preservatives (Sea salt, Potassium sorbate, Citric acid), Chicken flavour
Protein 0.1% · Fat content 0.2% · Inorganic content 0.1% · Crude fibre 0.2%
(please NB.Ideally order when you book your stay, as a min of 10 days notice is required )
A complimentary pet food for dogs over 12 weeks old.
Feed as an occasional treat or reward.
Always ensure drinking water is available.
Store in a cool, dry place
Beef, Chicken, Potato, Vegetables, Cheese, Herbs, Minerals.
Protein 44% · Fat content 25% · Inorganic content 6% · Crude fibre 7%
A complimentary pet food for dogs over 12 weeks old.
Feed as an occasional treat or reward.
Always ensure drinking water is available.
Store in a cool, dry place
Chicken 70%, Beef meal, Potato, Minerals. Additives: Preservative sodium metabisulphite
Protein 44% · Fat content 16% · Inorganic content 11% · Crude fibre 1%
A complimentary pet food for dogs over 12 weeks old.
Feed as an occasional treat or reward.
Always ensure drinking water is available.
Store in a cool, dry place
Pea flour, Oats, Lamb meal, Carrot, Rapeseed oil, Mixed herbs, Mint
Protein 14% · Fat content 13% · Inorganic content 4% · Crude fibre 1%
PEOPLE LOVE CARROT CAKE! Arran Dog Bakery have created their own doggie version of it! These biscuits smell almost as good as they taste!
Carrot, Cinnamon, Oats, Flour, Coconut Oil. Typical Analysis per 100g: Protein: 10.7%, Oil: 8.9%, Ash: 1.4%, Fibre: 2.9%
A complimentary pet food for dogs over 12 weeks old.
Feed as an occasional treat or reward.
Always ensure drinking water is available.
Store in a cool, dry place
FOOD Chicken 55%, Sweet potato, Peas, Potato, Beet pulp, Linseed, Omega 3 supplement, Vitamins & Minerals, Vegetable stock, Mixed herbs, Fructooligosaccharides (FOS), Mannan-oligosaccharides (MOS)
DRUMSTICK Chicken breast, Rice, Soy protein, Potato starch, Calcium carbonate, Glycerine, Vegetable oil, Gelatine, Salt
SAUSAGE Chicken 70%, Beef meal, Potato, Minerals
SIDES Dried Peas & Carrots
Protein 27% · Fat content 14% · Inorganic content 8% · Crude fibre 4%
DRIED SPRATS, SWEET POTATO FRIES & PEAS on a bed of SALMON & TROUT DOG FOOD · NET WT. 120G
A complimentary pet food for dogs over 12 weeks old.
Feed as an occasional treat or reward.
Always ensure drinking water is available.
Store in a cool, dry place
FOOD Salmon & Trout, Sweet potato, Peas, Potato, Beet pulp, Linseed, Minerals, Omega 3, Vegetable stock, Asparagus, Fructooligosaccharides (FOS), Mannan-oligosaccharides (MOS)
CHIPS Sweet potato, Vegetable oil
SIDES Dried Sprats & Peas
Handmade by James of Arran Chocolatier , bespoke and decorated with the guests message and containing Arran Gold chocolates. (NB: Please Ideally order when you book your stay, as a min of 14 days notice is required as these are made and decorated to your requirements).